Returns Policy
WHAT can be returned?
All items purchased can be returned for any reason . Please return items UNUSED, UNOPENED and UNINSTALLED. Returned items must be postmarked within 14 days of the item being received.
Returned items must be received by SEED FX BMX no later than 20 days after being recieved by the consumer or a 10% restocking fee may apply.
Item that are SALE / RUN OUT, SPECIAL ORDERS, CUSTOM WHEEL SETS, CUSTOM BIKES and COMPLETE BIKES that have been unboxed WILL NOT BE REFUNDED unless there is a manufacturers fault.
For all returns you must log into your MY ACCOUNT and request a refund, exchange or credit.
WHEN do items need to be returned by?
Goods must be returned postmarked within 14 days after the item has been received.
Item recieved later than 20 days after being received may attract a 10% restocking fee.
WHERE do items need to be returned to?
SPEED FX BMX -15 SUNRISE DRIVE - BOAMBEE EAST - NSW -2452
HOW do customers return items?
Customers wishing to make a return must contact us through your MY ACCOUNT before an item is returned.
Once the item has been approved it must be sent to the above address with proof of purchase attached in its original packing, new, unused and unopened.
SHIPPING for returns?
Freight cost for returns is the consumers responsibility.
There will be no refunds on freight unless the product is faulty or the incorrect item has been sent.
Items that may have been freight free or discounted freight, full freight cost will be deducted from the refund.
CREDIT for returns?
Refunds will be paid back into the account by which you have paid within 48 hours on the product being received.
It may take up to 72hrs to show in a customers account.
No REFUNDS will be made until the item has been delivered to SPEED FX BMX.
Cancellation of a Transaction ?
If for some reseason you have paid via your credit card and would like to cancel your transaction.
Please contact us imediately via email "Contact us Form" before your goods are packed and sent.
We will contact you to refund your money.